Surpassing Customer Expectations

Sun City resident shares his experience, from start to finish, with Texas Traditions Roofing.
Tony Livermore’s only interaction with a roofing contractor was from years ago when he lived in the Miami, Florida area. It was not a good one. “We had a barrel tile roof and some of the tiles were broken. We had a company that went up to look at the tiles and ended up breaking more tiles,” explained Tony.
From that point on, Tony didn’t have a high level of confidence in roofing contractors. Now living in the Sun City community in Georgetown, Texas for the last five years, Tony’s roof has been subjected to hailstorms.  “We had some people knock on our door to tell us our roof probably needs to be repaired,” he explained. “I let them onto the roof to look for damage, but I just had some ‘buts’ about them.”
The door knockers told Tony they were doing work on his neighbor’s home soon, but it was actually Texas Traditions Roofing who was replacing the roof of his neighbor. “They actually came over to my house to let me know they were working next door and to apologize for any disturbance they may be causing. I was very impressed with that,” stated Tony.
Tony explained he was in need of roof work because of hail damage and asked Michael Pickel to take a look. Michael prepared a bid and Tony decided to choose the Texas Traditions team to perform the work. He was glad that he chose them. “They were absolutely on time, they showed up when they said they would. They were polite, nice people and did a great job cleaning up after. The finished roof looks beautiful,” he shared.
The cleanup was important to Tony because another neighbor who had his home recently re-roofed by a different roofing company, was unfortunate to get a flat tire after driving over a nail in his driveway.
The team at Texas Traditions Roofing is committed to providing an excellent customer experience every time, as Tony will attest to.
Request your free inspection today.

Creating Better Homes Through Our Products & Service

Creating Better Homes Through Our Products & Service

Since we started in 2014, Texas Traditions Roofing has been committed to quality, customer satisfaction and community involvement. As one of the top-rated residential and commercial roofing contractors in the area, our top-notch services don’t just help solve the most common roofing problems. Our founders, who have over 40 years of combined experience in the construction industry, want to ensure that what we do results in better homes.
Continue reading “Creating Better Homes Through Our Products & Service”

Handling Door-to-Door Roofing Salespeople

Handling Door-to-Door Roofing Salespeople

Anytime someone knocks on your door to sell you something it’s best to be cautious and even more so in the case of your roof. While there are many legitimate, licensed, local contractors offering roof repair and replacements following hail storms, there are some that are not to be trusted. Protect yourself by asking the following:
Handling Door-to-Door Roofing Salespeople

Are they a licensed member of Roofing Contractors Association of Texas (RCAT)?

Texas does not require roofing contractors to be licensed but the RCAT allows contractors to self-regulate by becoming licensed through the association.

Where is their physical address and how long have they been at that location?

If they recently moved into that location, what was their previous address? In the roofing industry, there are contractors known as ‘stormers.’ They follow hail storms around the country, set up shop in a rented office front, work for a few weeks and then take off to chase the next storm. You want to be sure the person you choose to work with is truly local and will be around months later should any issues arise.

What insurance do they carry?

You’ll want to find out if they are insured for umbrella, workers compensation, and general liability. Roofing can be dangerous, and an insured contractor protects you in case there is an accident.

Are they certified to install a manufacturer’s product and offer a warranty?

Shingle manufacturers will recognize contractors as certified to install their system after they meet certain requirements as a business and in experience and training. Remember, your roof is made up of a system of products (underlayment, vents, pipe collars, etc.) that protect your home – it’s not just the shingle that matters.

Will they offer a workmanship warranty or guarantee?

Many roofing system warranties only protect against manufacturer’s defects. If there is a problem due to poor workmanship you could be left hanging.
If you suspect your home might have storm, contact us for a free assessment today.